Refund and Cancellation Policy

This policy explains how billing, cancellations, and refunds work for AllSquare's paid features. It supplements our Terms of Service.

What we sell

• AllSquare Pro - an auto-renewing subscription (monthly, semi-annual, or annual) that unlocks Pro features for your account, including the AI money coach.
• Trip Pass - a one-time purchase that unlocks a single group for all of its members.

All purchases are sold and processed by the platform you bought them on - the Apple App Store or Google Play. We never see or store your full payment card details.

Billing and auto-renewal

• Subscriptions renew automatically at the end of each period at the then-current price, and your Apple or Google account is charged within 24 hours before the period ends, unless you cancel first.
• To avoid the next charge, cancel at least 24 hours before the current period ends.
• Prices are shown in the app before you buy and may vary by region and over time. A price change never affects a period you have already paid for.

How to cancel

Cancelling stops future renewals. You keep access until the end of the period you already paid for.

• Apple (iOS): Settings app -> your name -> Subscriptions -> AllSquare -> Cancel Subscription. Or open the App Store, tap your profile, then Subscriptions.
• Google (Android): Play Store -> profile icon -> Payments & subscriptions -> Subscriptions -> AllSquare -> Cancel.

Deleting the AllSquare app does not cancel a subscription. Deleting your AllSquare account does not cancel a subscription either - cancel it in your Apple or Google account first.

Refunds

Because Apple and Google process the payment, they - not AllSquare - handle refunds under their own policies. We cannot issue a refund directly for an App Store or Google Play purchase.

• Apple: request a refund at reportaproblem.apple.com, or Settings -> your name -> Media & Purchases -> View Account -> Purchase History.
• Google: request a refund at play.google.com/store/account or through the Play Store order history.

When Apple or Google grants a refund or revokes a purchase, we are notified and we remove the related entitlement automatically (Pro features, or the Trip Pass unlock for that group).

Statutory withdrawal rights (EU / UK and others)

If you live somewhere that grants a statutory right of withdrawal or a cooling-off period for digital purchases, that right is provided and administered by the store (Apple or Google) at checkout, and nothing in this policy limits any right you have under mandatory local law.

Questions

For help with a purchase, contact support@allsquare.site. For the refund itself, please use the Apple or Google links above, since the store holds the transaction.

Barrault Technologies Inc.
Alberta, Canada
support@allsquare.site